How much does shipping cost?
We provide free shipping on ALL products!
How long does delivery take?
Processing time can take 3-5 business days and delivery takes 3-7 business days. Weekends are not included in business days.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org.
If your order has not arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.
International Orders can take between 2-6 weeks for processing & delivery.
***(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.)***
Do you deliver products internationally?
Mercator Online successfully ships alot of products worldwide every day. We have many happy customers in every corner around the world.
Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to make sure our products are available to everyone.
I’ve placed an order with multiple items recently. Can I combine them into one package?
Since we have multiple warehouses, we don’t have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you’ll probably receive one item before the next. Don’t panic if you don’t receive all your items at once….Rest assured, they will get to you.
I’ve put a wrong shipping address and/or picked a wrong size/variant! Can I change it?
If this happens to you, email us as soon as possible, we might be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a day or two after. If your order has already entered the shipping process, we won’t be able to stop it. Contact Us anyway, we still care, and we will try to make it right for you. We know how frustrating it can be to pay for something that you can’t use.
How secure is my personal information?
Mercator Online adheres to the highest industry standards to protect your personal information. It’s something we take extremely seriously.
Your credit card information and personal details are encrypted during transmission using SSL (Secure Socket Layer) technology, which is widely used on the internet for processing payments.
Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.
Ring Size & How to measure
To choose the correct size for you measure your body as follows